Quality Control
The cleanliness of our customers' windows is a direct reflection on their brands, so at CAPS we make sure we utilise the toughest of quality procedures and controls to achieve the levels of excellence our clients expect.
With extensive retail window cleaning experience, we are fully aware of the high expectations of your store and branch managers. We do not only promise the highest levels of service but we set targets to achieve it. Targets can be agreed within service level agreements, using key performance indicators or however you feel most comfortable, ensuring our performance meets your total satisfaction.
Moreover, all operatives are required to log in, via mobile phone, on a daily basis to their area supervisors, who will in turn carry out weekly cleaning audits with your nominated store representative to confirm attendance and performance achievements. Our regional manager will execute regular audits with your store representative to ensure quality and reliability for the life of the contract.
Our service is supported nationwide so should support ever be required, our friendly and efficient Help Desk is on call 24 hours a day, every day, giving you peace of mind. And when new stores are opened, our work practices and quality procedures mean we are perfectly placed to service them, and deliver any new project within an agreed timescale.
CAPS Quality Ethos
- Performance driven by agreed targets
- A service that is measured and audited at all levels
- Service support via our Help Desk, 24-hours per day, seven days per week
- Dedicated Quality Manager for each project
- Quality procedures and safe work practices
CAPS and Lancaster Cleaning have shared many years of successful partnership. CAPS understand our requirements and have proved they can deliver the high standards expected by us and the Portman Building Society time and again. Well done CAPS! 